Returns Policy

While we hope that you are satisfied with your purchase from Smartbaits Inc. ("Smartbaits"), we understand that you may wish to return a product.  If for any reason you are unsatisfied with an item you have purchased from Smartbaits please return it within 30 days for a full refund and please review the information below:

Items returned late will not be refunded, credited or exchanged.

Returns must include the complete product and packaging.  Only products ordered from www.smartbaits.com may be returned directly to Smartbaits.

We do not process returns or exchanges of any product purchased from one of our retail partners. All items purchased through a retailer must be returned to the retailer from which the product was purchased in accordance with its return policies.

All shipping costs for returned items are the responsibility of the customer. Please send your returns via a traceable shipping method and insure the package for the cost of the items.

Original shipping and handling charges are non-refundable.

Smartbaits is not responsible for lost or damaged shipments or personal items shipped to us in error.

Purchases from www.smartbaits.com are subject to the terms of use, purchase policies and privacy policy which can be found on www.smartbaits.com. 

For additional information including return instructions, please contact customer care at 844-872-7417 Monday through Friday, 8:00 a.m. to 4:30 p.m. EST or e-mail us at sales@smartbaits.com. For all returns and instructions, please have your order information and contact us:

Return Instructions

Select the carrier of your choice, such as Canada Post or UPS, and we recommend that you send your return with a shipping method that allows you to track your return, and that you insure the package for the cost of the items being returned. Unfortunately, we are unable to refund your purchase without proof of receipt and you are solely responsible for the shipping costs of this return. Smartbaits is not responsible for lost or damaged return shipments.  ** PLEASE BE SURE TO INCLUDE THE BOTTOM PORTION OF PACKING SLIP COMPLETED WITH YOUR REASON FOR RETURN *** 

For USA orders, please send all returns to the following address:

Smartbaits Inc.
42832 State Route 12
Alexandria Bay, NY
13607-2216

For Canadian orders and if you are shipping your return by Canada Post, please ship your package to this address:  

Smartbaits Inc.
PO Box 596
105 Strowger Blvd.
Brockviile, ON
K6V 5V7

If you are shipping your return by UPS or another courier company other than Canada Post, please ship your package to this address:   

Smartbaits Inc.
105 Strowger Blvd.
Brockviile, ON
K6V 5K1

REFUNDS

Once we receive your merchandise it will be inspected per your reason for return. If your return is accepted, your account will be credited, less any shipping charge and the service fee as described above. Please note that items returned outside of our return policy will not be refunded, credited or returned.