SHIPPING POLICY | Smartbaits Fishing Lures

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SHIPPING POLICY

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Turnaround

Your order will be processed within 3 business days Monday through Friday.

Carriers

We use the following carriers at our discretion to deliver your order:

Canada Post
USPS
UPS

Shipping rates are for delivery within Canada, and the continental USA.  We can ship to PO Boxes with Canada Post and USPS.  Shipping to an international destination is not available at this time.  Please call us at 1-613-341-3786 if you require a shipment to an international destination and we will do our best to accommodate you and determine an acceptable shipping rate for you.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.  If you need any information regarding your order please email us at sales@smartbaits.net or call us tool free at 1-844-872-7417 or send us a fax at 1-613-865-7081.  Occasionally these shipping services cannot meet their guarantee for an on-time delivery and once the order has left our warehouse we are not responsible for any delay.  This issue is beyond our control and we apologize for any inconvenience this may cause you.  We will do everything we can to track the shipment and ensure that it is delivered to you ASAP.

Shipping Rates

The rate charged for the shipping of your order may be at a flat rate or it may be based upon the weight of your order and your location depending upon the sales parameters for that item(s). Before the final checkout page you will be shown the cost of shipping for your order and you can decline to place your order and/or remove items from your shopping cart.  Rates are subject to change without notice.  

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.